Returns Policy

Faulty Goods

Customers must check the goods thoroughly for damage on the day of delivery and notify of any damage that may have resulted since shipping. Failure to notify within 14 days of delivery of any faulty goods received, which have not been installed, will result in difficulties in making a claim from the manufacturer or carrier, and could affect your entitlement to a refund. Any goods that have been installed and subsequently returned with cosmetic damage will not receive a full refund. P.C.B's and all electrical goods are non-refundable. Your statuary rights are not affected.


Generally no cost is incurred if orders are cancelled before the delivery date, inside usual working hours, and a full refund onto the original debit/credit card or by cheque will be issued. Since the 31st October 2000 consumers have had the right to cancel an order within a seven day cooling off period from taking delivery. Cancellation must be in written form. The address to write to is detailed on this website. Customers cancelling in this instance will have the responsibility to return the goods unused and free from damage, or alternatively cover the cost of collection of the goods. Refunds will not include the cost of delivering the goods in the first instance. Again, refunds will be issued by cheque, or to the original debit/credit card, minus the cost of returning the goods.


Goods received and returned after the 7 day period and up to 30 days may be returned at our discretion. All goods must be in the original packaging and in an unused, re-saleable condition. The customer is responsible for the costs of any damage or devaluation of the goods. The goods can be returned by collection at the customer's expense. In addition the customer will be charged an administration fee of 20%. The refund, less costs, will be made to the customer either by cheque,PayPal or to the original debit/credit card, within 30 days of return.


All boiler spare parts sold are new and come complete with the manufacturer's warranty for parts and labour. Details of each warranty may vary from manufacturer to manufacturer but typically they are for at least one year, and more commonly two years or more. For specific information on a warranty please contact us on [email protected] Typical restrictions on the warranties are that the boiler is commissioned by a qualified professional and it is the customers responsibility to check this.