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Terms and Conditions

Terms and Conditions

The Terms and Conditions herein apply to all transactions on this site and you are bound by these conditions. Your statutory rights are not affected. wishes to outline the way business is done such away the terms and conditions attached to a customer's purchase are visible to the customer at the time of purchase. By purchasing from you are agreeing to the terms and conditions set out in this statement and to the accompanying privacy policy. reserves the right to amend or update these terms at any time. At each visit you are bound by these alterations and we would advise you to read these terms at each purchase. Registered at Companies House, Cardiff under Registration number 7259285

Customer Service Contact

Heating Parts Center Ltd
36 Meadow Park

Tel: 0845 689 0275

All prices detailed on this site are in sterling pounds (). Any payment sent by the customer will represent a 100% deposit for the products detailed in the sale. Any acknowledgement, by e-mail or other means, at this time is confirmation that the order is being dealt with, and is not an acceptance of that order.
VAT is charged to all items purchased on this website at the prevailing UK rate. If purchasing from abroad individual arrangements will have to be made with customs and excise over the refund of this money where appropriate. holds no responsibility for assisting this process. retains the right to decline or cancel any orders without reason. If a deposit has been taken a full refund will be given in this event. There are also certain times when may suspend any orders until further information is gained to complete the transaction and/or delivery.

All technical specifications on are approximations and further information should be gained from the manufacturers, links to which can be found on this website. Further information could also be gained by emailing your query to accepts no responsibility for the accuracy of information on third party websites., as a seller, holds no liability in the event of the goods infringing the rights of a third party. In the event of this occurrence are obliged to transfer any such title, without prejudice, to the responsibility of the consumer for a remedy.

All prices shown are excluding VAT unless otherwise stated. In the event of a pricing error will make necessary steps to notify a customer of such errors as soon as is reasonably or practicably possible. will not be bound to honour any errors made.

IMAGE ERRORS do not guarantee that any images used in reference to a boiler spare part are correct for that item. will not be held responsible for incorrect selection of items based on the images on this website. It is the customers responsibility to check any visual characteristics with the manufacturer or make any enquires prior to making a purchase.

Deliveries of orders placed with before 4pm are normally dispatched for next working day delivery within the UK Mainland where possible. Orders placed after 4pm and on weekends and bank holidays will be dispatched on the next working day after the successful clearance of payments. The standard delivery charge that will apply to UK mainland deliveries will be 6.50 plus VAT, although other charges may apply depending on the circumstance or the delivery address. (Special order items ie. non stocked items, may take longer depending on manufacturer availability). There are also times when may waiver delivery charges, for example at times of special offers, and this will be confirmed to the customer at the time of purchase.
A confirmation email will be sent (normally within 24hrs) to verify that the goods can be delivered on the requested date. At certain times, items listed may not be in stock or are not standard stock items. If, for any reason, a preferred delivery time cannot be satisfied then customers will be contacted, advised of such changes, and new arrangements made. is obliged to inform customers that the delivery of goods is a separate contract for services that may differ from the contract of purchase. Although the utmost is done to deliver on the agreed dates no liability is held whatsoever in the respect of late deliveries, and it is advised that any service linked to the delivery of these goods is not arranged until the goods are delivered and checked.

Without prejudice to the statutory rights afforded to consumers under English law, accepts no liability for any failure to ship products wherein this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside its control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify the customer within fourteen days of order being placed.

Faulty Goods
Customers must check the goods thoroughly for damage on the day of delivery and notify of any damage that may have resulted since shipping. Failure to notify within 14 days of delivery of any faulty goods received, which have not been installed, will result in difficulties in making a claim from the manufacturer or carrier, and could affect your entitlement to a refund. Any goods that have been installed and subsequently returned with cosmetic damage will not receive a full refund. P.C.B's and all electrical goods are non-refundable. Your statuary rights are not affected.

Generally no cost is incurred if orders are cancelled before the delivery date, inside usual working hours, and a full refund onto the original debit/credit card or by cheque will be issued. Since the 31st October 2000 consumers have had the right to cancel an order within a seven day cooling off period from taking delivery. Cancellation must be in written form. The address to write to is detailed on this website. Customers cancelling in this instance will have the responsibility to return the goods unused and free from damage, or alternatively cover the cost of collection of the goods. Refunds will not include the cost of delivering the goods in the first instance. Again, refunds will be issued by cheque, or to the original debit/credit card, minus the cost of returning the goods.

Goods received and returned after the 7 day period and up to 30 days may be returned at our discretion. All goods must be in the original packaging and in an unused, re-saleable condition. The customer is responsible for the costs of any damage or devaluation of the goods. The goods can be returned by collection at the customer's expense. In addition the customer will be charged an administration fee of 20%. The refund, less costs, will be made to the customer either by cheque,PayPal or to the original debit/credit card, within 30 days of return.

All boiler spare parts sold are new and come complete with the manufacturer's warranty for parts and labour. Details of each warranty may vary from manufacturer to manufacturer but typically they are for at least one year, and more commonly two years or more. For specific information on a warranty please contact us on Typical restrictions on the warranties are that the boiler is commissioned by a qualified professional and it is the customers responsibility to check this.

PRIVACY POLICY strictly adheres to the 1984 and 1998 Data Protection Acts concerning the storage and use of personal information. The data collected, including email addresses, delivery addresses, cardholders' addresses, credit/debit card numbers and expiry dates, is only used to process, complete and deliver orders unless otherwise requested by the customer. Any information sent to third party agents of is done so for the purpose of completing an order. Information collected by may be used by ourselves, and only by ourselves, to contact customers to inform them of changes to our offers and services, or changes to terms and conditions of or its sister companies. If you do not wish for this information to be used in such a manner please contact us at If you have any reservations about using websites or wish to find out any further information please feel free to contact the Managing Director personally at the following email address: website uses "Cookies" to store the information about the contents of the shopping cart whilst the customer browses the site. The use of the cookie is purely to allow the order to be placed. Once the customer has left website the cookie is deleted by the web browser on the customer's computer.

BANK/CREDIT CARD SECURITY is aware of the dangers of knowledgeable persons being able to obtain information sent over the Internet. will not ask for any Bank details or private information on this website without a Secure Socket Layer encryption in place to protect such information - indicated by the padlock symbol in your web-browser. Similarly will not ask any customers to send such information in, or attached to, any emails since this method can also potentially expose such data.

Your card details are handled by a third-party Secure Payment Provider PayPal - who have many years experience in online card transactions. PayPal will handle the card processing with your credit or debit card provider.
All rights in the aspects of this website design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to or its licensors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this website for the sole purpose of placing an order with or using this website as a shopping resource. Any other use of materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

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